Live Chat Transcripts Just Got a Major Upgrade

Reading and actioning live chat website leads captured via live chat just got a whole lot faster.

We've shipped three improvements that our franchise network has been asking for:

• AI-Generated Summary. At the top of every live chat transcript, you'll now see a concise 3-4 sentence AI summary of the conversation. Understand the lead instantly, without reading the full transcript.
• Formatted Transcripts. No more walls of text. Each line of the conversation is now broken up with proper spacing, making it easy to follow.
• Speaker Labels. Every line is prefixed with the name of the speaker, either the chat agent or the lead, so there's never any ambiguity about who said what.

Head to your leads board and open any new lead with a live chat transcript to see these improvements in action.